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Return Policy

As the campus-owned and official retailer of Montana State University Billings, it is our continued goal to provide the students and campus community with quality products at the best possible prices and to return all net profits to the University.

 

If you are not completely satisfied with your purchase, we have the following guidelines to assist you with your return:

Course Materials

We work extremely hard to keep course material pricing as low and competitive as possible.  To do this, we only accept course material returns during the first two weeks of the fall and spring semester and during the first week of each summer semester, providing that you have dropped the course and can provide:

 

  1. Documentation, such as a new schedule, indicating the course was dropped
  2. The original receipt

Please keep in mind that this policy is in place to protect the students of MSUB and the integrity of the course materials pricing at Jackets & Co.

 

Branded Clothing & Gifts (not including electronics)

Branded merchandise is returnable for 30 days after purchase under the following guidelines:

With receipt: Full refund or exchange within 30 days at the original purchase price to the original form of payment

 

Without receipt: Items may be returned for store credit at the lowest sales price.

 

*Shipping/handling will NOT be refunded unless the error was on the part of Jackets & Company at the time of purchase

Electronics (not including computers, tablets, or notebooks)

With receipt: Full refund or exchange within 10 days at the original purchase price to the original form of payment

 

Without receipt: Items may be returned for store credit at the lowest sales price.

Computers, tablets, or notebooks

All returns and warranty claims for this type of merchandise is handled by the original manufacturer

Outdoor Gear

With receipt: Full refund or exchange within 30 days at the original purchase price to the original form of payment.  We reserve the right to inspect for abuse and may determine not to accept a return based on abuse and/or neglect.

 

Without receipt: Items may be returned for store credit at the lowest sales price.

Food items

No returns on food items unless it was bad at the time of purchase, in which case, you have 24 hours to bring it back to the store for an exchange.









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