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Everything You Need To Know, But Are Afraid To Ask
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| How do I find out how much my textbooks cost? |
 Textbook prices are available online. In the menu , choose TEXTBOOKS and accept the terms. Select the term that you want to purchase
books for or inquire about pricing and requirements. Jackets and Company makes every effort to ensure pricing and class requirements are
current. Pricing and instructor requirements change daily; therefore, we cannot guarantee the accuracy of the information posted on the web site.
| How do I purchase my textbooks? |
 We have made purchasing your books easy and fast. All you need is a login, password and your class schedule. To purchase your books click on the TEXTBOOKS link in the left menu. For instructions or help, click HERE.
If you have problems with your order, please do not hesitate to call one of our experienced customer service agents.
Remember, you must log in or your order will not be saved and completed. You will be required to start over. If your order was completed successfully, you will receive a confirmation email from Jackets and Company. If you do not receive this email with an order confirmation number, you must start over.
| How do I reserve my textbooks? |
Textbook reservation for Fall 2010 is now closed. Textbook reservation for Spring 2011 will begin November 15.
You may reserve your textbooks using the same purchasing instructions as outlined above. At check out you must enter your Student ID # (or an alternate payment method), click pay at store and choose reservation from the payment type. If you do not enter your Student ID or alternate payment method, your order will not complete successfully and you must start over.
You will receive a confirmation email from Jackets and Company with an order cinfirmation number. Please bring this confirmation number to Jackets and Company when you pick up your reservation. All reservations must be picked up by Tuesday of the second week of each semester. All orders not picked up by this date, will be returned to stock.
| How do I sell my books back to the bookstore? |
 Jackets and Company buys book back from students at the end of each semester during finals week and at the end of each summer session term. In addition
to these times, you may sell your books to us during the first two days of the Fall and Spring semesters. For the best prices possible, we encourage you to
sell your books during finals week, sell your books early as quantities needed by the bookstore fill quickly and make sure you bring all supplements and CDs
that came with your books to buyback. Many of these supplements and CDs will be needed to get the highest price possible.
Buyback times and locations are posted throughout campus and online at www.jacketsandcompany.com.
| Why do Textbooks cost so much? |
| I dropped my class, how do I return my book(s)? |
 If, for some reason, you need to return a textbook for a refund you must:
1. Bring your textbooks, along with all supplements, to Jackets and Company.
2. Make sure you have your original cash register receipt showing proof of purchase.
3. Make sure the package is not unwrapped, if purchased as a wrapped bundle.
4. Make sure the book is in the same condition as purchased- free of all markings and discolorations.
Any book returned that does not meet the above requirements may be discounted up to 25% from the original purchase price.
Refund for any book returned without all the supplements that were purchased with it will be denied until the supplements are returned with the book.
Book refund dates are posted in each store location and online. Refunds are accepted the first two weeks of each semester and the first week of each summer term.
All short term classes of two weeks or less will have a refund period not to exceed the second day of the class.
KEEP YOUR RECEIPTS - They are required for proof of purchase and a full refund of purchase price. All books returned without proof of purchase
will be refunded at 50% of the original purchase price.
| I found a book online from another student, how do I know it is the correct title? |
 Jackets and Company cautions students to be very careful when purchasing books from other students or from other online vendors. The ISBN
numbers posted on our site are the correct ISBN numbers ordered by the instructor. Many times, these ISBN numbers correlate to a textbook bundle
that includes supplements and CDs. If you decide to purchase a book from another student or vendor, you must make certain that all books and
supplemental materials have the same ISBN designation as those found in the bundle.
Jackets and Company makes every effort to make certain that all class requirements are up-to-date, but cannot guarantee correctness of the
information posted as this information changes periodically. We update our information several times a day, so please check requirements often.
Jackets and Company will not be held liable for any books not purchased from them.
I purchased a book from another retailer and it is not the correct title.
Can I exchange it for the correct title at Jackets and Company? |
 Unfortunately, Jackets and Company will not be held liable for any books purchased from any other vendor or students. If you find that you purchased
the wrong book or did not get supplemental materials that should be included, you must contact the vendor or student you purchased your materials from.
Many times, you will find that you may just be out your hard earned educational money because you will not be able to return the materials purchased for
a full refund.
Jackets and Company knows that educational costs are exorbitant and does everything to ensure these costs remain a s low as possible. We encourage
our studentsto shop around to find the best prices possible, but caution them to make sure they are getting what the instructor ordered.
Jackets and Company guarantees every book it sells. If it's not correct, you may return it if it meets our return policy. And, there's not loss of money for shipping costs.
| What is Jackets and Company's refund policy? |
 If you drop or change a course, textbooks may be returned under the following conditions:
1. A full refund for textbooks will be issued during the first two weeks of each semester (one week during summer session). The cut-off dates will
be posted in all Jackets and Company locations prior to the beginning of each semester. No refunds will be issued after the start of the third week
of class. Any textbook purchased after the start of the
third week of class may be returned for full refund if returned within two working days of the date of purchase. No refunds will be allowed for textbooks purchased during
the last two weeks of each term.
2. Books must be returned in the original condition as purchased free of all writing, marking, and soil and must be accompanied by the original cash register receipt.
Textbooks that are wrapped and sold as a package must be returned as purchased. In the event that the original cash register receipt is lost, Jackets and Company
cannot provide a duplicate. In the event that a customer cannot produce a receipt, refunds will be issued at 75% of the actual retail price paid.
This refund policy will be strictly enforced.
Please Note: Any books purchased before the fourth week preceeding the semester start date will not be eligible for refund.
THE FOLLOWING REFUND POLICY WILL APPLY TO ALL NON-TEXT
MERCHANDISE PURCHASED FROM JACKETS AND COMPANY:
GENERAL BOOKS (not required for a class) may be returned for a full refund only if returned within five working days of the date of purchase and accompanied by
the original cash register receipt.
SPECIAL ORDER BOOKS AND SUPPLIES are refundable, but a service charge of $5.00 will be assessed to cover the cost of inbound and outbound freight charges.
DEFECTIVE BOOKS will be replaced at once without charge. If a used book is determined to be defective, it will be replaced without charge, if another used book
is available; otherwise, a full refund will be issued and the customer must purchase a new textbook.
GENERAL MERCHANDISE may be returned for full refund or exchanged if returned within two weeks from the date of purchase. Merchandise will be accepted
only if it is in its original condition and packaging as purchased and accompanied by the original cash register receipt. No refunds or exchanges are allowed on
merchandise governed by State or Federal Health Law restrictions.
COMPUTER HARDWARE AND SOFTWARE may be returned within 10 days of purchase provided it is in its original packaging and unopened. All defective
hardware items will be refunded or replaced within 10 (ten) days of the original purchase date. Defective software items will be exchanged for the same software
package only if returned within 10 (ten) days of the original purchase date. After that time period, the customer must contact the manufacturer for replacement.
Sorry, no refunds can be made for defective software.
SALE MERCHANDISE IS REFUNDABLE IF RETURNED WITHIN TWENTY-FOUR HOURS OF PURCHASE AND IT IS ACCOMPANIED BY THE
ORIGINAL CASH REGISTER RECEIPT. ALL MERCHANDISE SOLD AS CLEARANCE OR “AS IS” CANNOT BE RETURNED FOR REFUND.
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